Information as a key element to the quality of tourism product: an analysis of tourism information centers at Florianópolis/Brazil

Abstract

Tourism Information Centers are important information units to the tourism chain. This paper presents an exploratory study which aimed to examine the Tourism Information Centers (TIC’s) at Florianópolis/Brazil in its capability to assure the service quality for the visitors. After a critical analysis of the TIC’s, were proposed some suggestions for improvement that may contribute to the implementation of the goals set by public policies for tourism information.