Usability Heuristic Evaluation in Online Journals: Case Study in Two Websites

Abstract

The paper focuses usability in news websites. The text describes main usability evaluation methodologies proposed by scientific literature, among which Nielsen’s heuristic evaluation is adopted for the analysis of the sites of Estado de São Paulo and Folha de São Paulo journals. Evaluation results are fully displayed before final considerations stress the concentration of usability violations in heuristics related to visibility of system status; consistency and standards; and error prevention.